Reference

How we handle your account and payments

Your account security and payment safety are built into everything we do. We keep your wallet data protected, verify every withdrawal, and make sure your JazzCash, Easypaisa and…

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Explore the Lobby Read FAQ

Our legal position and your rights

6crore Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

6crore operates for players in eligible regions where local law permits. Access to your account, deposits via JazzCash, Easypaisa or Raast, and payouts are subject to the laws that apply in your location. We collect and store your account data — name, phone number, payment details

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— to process withdrawals, verify identity and prevent fraud. Your data stays with us only as long as needed to settle payouts and handle disputes. If you want to know what we hold about you or request changes to your account, contact our support team. We
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use cookies to keep you logged in and track how you use the lobby; you can manage these in your browser settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US ANYTIME

How to contact us about legal or account issues

Team online

Chat Support

Open the chat window in your account lobby or on this website. Our team responds during peak hours and handles payment disputes, account access issues and security concerns.

Email Support

Send account questions, withdrawal disputes or legal inquiries to our support inbox. Include your account number and payment reference so we can find your transaction quickly.

In-Account Messaging

Log into 6crore, go to Settings and use the Help section to file a complaint or request account records. We keep all correspondence in one place for your reference.

HOW WE PROTECT YOU

Security, data and your account rights

Account Data

When you sign up, we collect your name, phone number, email and payment details. This information is encrypted and stored only to process deposits, withdrawals and identity checks for security.

Payment Security

JazzCash, Easypaisa and Raast transfers are verified before every payout. We don't store your full card or wallet credentials — only tokens linked to your account for fast processing.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us see which games get played most so we can improve the lobby.

Data Retention

Account records stay active for as long as your account exists. After closure, we keep transaction history for dispute resolution and then delete personal data within the timeframe local law requires.

Request Your Data

Want to know what we hold about you or ask us to change details? Contact support with your account number. We'll verify your identity and send you a data summary or process your request.

Report a Security Issue

Spotted unauthorized activity, a suspicious payment or a login attempt that wasn't you? Message support immediately with the date and time. We freeze accounts and reverse fraudulent transactions while we investigate.

Legal questions players ask

Access depends on local law and the region you're playing from. When you open your account, we check eligibility. If your region supports the platform, you can deposit and play; if local law doesn't permit it, we'll let you know at signup.

We need to verify who you are before your first withdrawal. Upload an ID (CNIC or passport) and a recent bill showing your address via your account Settings. Once verified, you can cash out via JazzCash, Easypaisa or Raast without delay.

Yes. Contact our support team and ask for a data access request. Verify your account details, and we'll send you a complete record of your personal information, transactions and account activity within the timeframe local law requires.

Contact support immediately with your transaction reference number. We'll check whether the transfer reached our system. If it's stuck in transit, we'll help trace it with your bank or mobile operator and re-route the funds or issue a refund.

We retain active account information while your account is open. After closure, we keep transaction records for dispute resolution and fraud prevention for the duration required by local law, then delete personal details.

Yes. Go to your Account Settings and update your linked JazzCash, Easypaisa, Raast or Bank Transfer details. We don't keep full card numbers — only secure tokens — so changes take effect immediately on your next deposit or withdrawal.

Message support with details of the suspicious login or transaction. Include the date and time. We'll freeze your account, review the activity, reverse any fraudulent bets or payouts, and help you secure your login credentials.

How we handle your account and payments

How to contact us about legal or account issues

Chat Support

Email Support

In-Account Messaging

Security, data and your account rights

Account Data

Payment Security

Cookies and Tracking

Data Retention

Request Your Data

Report a Security Issue

Legal questions players ask

01 Is 6crore legal where I am in Pakistan?

02 What happens if I don't complete my identity check?

03 Can I request all the data 6crore holds about me?

04 What if my JazzCash or Easypaisa deposit goes missing?

05 How long do you keep my account data after I close my account?

06 Can I change or delete my payment details after signup?

07 What if I spot unauthorized activity on my account?

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